You’ve been with Travelance for over eight years. What have been the biggest changes in the travel insurance industry since you started?
Due to Covid-19, the need for travel insurance has increased and the importance of always having adequate quality insurance has become apparent to many who were previously hesitant.
Aside from Covid and its aftermath, what was the biggest challenge you faced and how did you overcome it?
Immigration, Refugees and Citizenship Canada (IRCC) recently announced, without warning, that it will no longer accept emergency medical insurance plans for visitors to Canada, purchased by monthly installments for super visa applicants. This was a selling point for us that helped many visitors and newcomers purchase affordable insurance in installments. This created chaos for a few weeks as visas were rejected only because the insurance had not been paid in full. However, at Travelance, all teams came together to reach a quick resolution to offer a way to pay the policies in full, ensuring they met the IRCC super visa application requirements.
How has Travelance changed, updated and improved its products over the past two years to cater to an audience with very different priorities?
We reacted to market developments in different ways:
- Introducing the monthly payment option for our emergency medical insurance plans for visitors to Canada
- Adaptation of our travel and emergency medical insurance policies for Covid benefits
- Reduced rates for our essential emergency medical insurance plan for visitors to Canada, to make insurance more affordable for tourists and families visiting Canada
- Introduction of a new travel insurance policy for international students in September 2022, to provide a more robust policy for those coming to study in Canada.